Data deletion instructions
Last updated: 11 October 2026
This page explains how to remove BartaCare’s access to your Facebook, Instagram and WhatsApp accounts, and how to have your information deleted. It applies to BartaCare when Amir Technologies hosts it. For what we collect and why, see the BartaCare Privacy Policy.
If you use BartaCare for your business
Step 1: Remove BartaCare’s access (optional)
This stops BartaCare from receiving new messages from that account. Information BartaCare already has stays until you complete Step 2.
- Facebook Page or Instagram account: on Facebook, open Settings & privacy → Settings → Business integrations, select BartaCare and click Remove. You can also click Disconnect next to the account on BartaCare’s Channels page.
- WhatsApp Business Account: in Meta Business Suite, open Settings → Accounts → WhatsApp accounts, choose the account, open Partners and remove BartaCare.
- A number you also use in the WhatsApp Business app: in the app on your phone, open Settings → Account → Business platform and tap Disconnect.
Disconnecting an account or deleting a contact inside BartaCare hides it from your team but doesn’t erase the stored conversations. To erase them, use Step 2.
Step 2: Ask us to delete your information
Email hello@bartacare.com from the address you use to sign in to BartaCare, with the subject “BartaCare data deletion request”. Tell us:
- your workspace name;
- what to delete: your whole account and workspace, one connected account (for example, a WhatsApp number or a Facebook Page) and its conversations, or specific contacts.
We’ll reply within 7 days to confirm your request, delete the information within 30 days, and email you when it’s done.
We delete your account, workspace, connected accounts and their access tokens, contacts, conversations, messages and attachments, templates, campaigns, AI knowledge base, notes and learned answers, and our copies of Meta’s message notifications. We keep only a record of your request, and anything the law requires us to keep, for as long as it requires.
If you messaged a business that uses BartaCare
The business you contacted controls your conversation and decides what it keeps. Ask that business to delete your messages and contact details.
If you can’t reach the business, or it doesn’t respond, email hello@bartacare.com with:
- the business’s name, and the WhatsApp number, Facebook Page or Instagram account you messaged;
- your WhatsApp phone number, or your Messenger or Instagram name, so we can find your information.
We’ll pass your request to the business and help it act within 30 days. Where the law requires it, we’ll delete the information ourselves.
To stop receiving WhatsApp campaign messages from a business, reply STOP to it.
Contact us
Email hello@bartacare.com, or write to Amir Technologies, Karent Hat, Chirirbandar, Dinajpur, Bangladesh.